UV Resistant Artificial Hedges & Green Wall Guarantee
Let the Sun Shine! UV Resistant Artificial Hedges, Vertical Gardens and Green walls by Designer Plants are made for the Australian sun.
Artificial Green Wall and Hedge 5 Year Guarantee
Unlike our competitors, we have UV Resistant hedges that are designed to keep your plant looking full of colour for longer. Our UV hedge and green wall range is backed by our 5 year fade and crack guarantee. We insert high quality UV protection into our plastics used for hedges, green walls and vertical gardens.
Best of all the UV protection we use is home safe, so you can have extra comfort knowing you’ve made the right choice for you or your family.
Applicable to our UV Resistant range.
We back our quality claims with real-life tests, and lab tests. Have a look at the independent reports we have done to ensure that we deliver the highest quality artificial green walls and artificial hedges that will last in the sun.
Designer Plants 5 Year Promise
Colour that holds, backed for five years
Designer Plants UV Resistant hedges, green walls and vertical gardens are built to hold their colour in the Australian sun. The 5 Year Promise protects against unreasonable fading: the type of failure seen in poor quality, non UV stabilised products.
Designer Plants stands behind the range for the full five years, with a simple, photo based claim process if anything is ever not right. Accepted claims are supported at full replacement value in the first year, with support continuing every year through to year five, as set out in the Promise support schedule at the bottom of this page.
Covered: unreasonable fading
- Cracking, splitting or brittle leaves
- Foliage crumbling or breaking down to the touch
- Leaves turning blue, white or grey
- Loss of colouring, where foliage no longer reads as its original colour
Expected: normal ageing
- A gradual softening of sheen and gloss
- Slight lightening of tone on faces in full sun
- Minor colour variation between panels with different sun exposure
Foliage should still hold its colour. These changes are normal ageing, not a defect.
- Photograph the affected area, close up and from a distance.
- Send the photos with the order number to the Designer Plants team.
- The team assesses the claim and supplies replacement panels or foliage for the affected area.
Australian Consumer Law. The 5 Year Promise is provided in addition to other rights and remedies under the Australian Consumer Law and does not limit them. The support schedule further down this page applies to the Promise only.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Designer Plants, 5 Kevlar Close, Braeside VIC 3195. Phone 1800 617 341. Email sales@designerplants.com.au
Why artificial hedges?
Easy to install
No complex machinery or equipment needed.
Low maintenance
No need to trim, prune or collect falling leaves.
Durable and reusable
100% recyclable materials made to last and withstand Aussie weather.
No watering
Let nature control your greenery all year round.
Unique snap & lock system
Panels designed to connect with grid system.
Earth + Human friendly
No toxic chemicals or heavy metals. 100% safe.
UV Protected
Protection inside leaf for ultimate coverage. Backed by 5 year guarantee.
Customise and design
Cut to a shape you desire or need – super easy and quick to install to fit your wall.
Our artificial hedge UV protection is proven to last
Seeing is believing! The first hedge is our Designer Plants UV protected range with built-in UV protection. The next image is a cheap artificial hedge that was purchased from a competitor of ours. Whilst at the time of purchase the panels may look similar they are vastly different in performance.
As you can see after 18 months, our hedge has continued to stay green and full of colour, compared to the other hedge which has been damaged from UV rays and started to fade and crack. Don’t risk being taken for a ride by others who promise cheaper products as they will just fall apart.
Get it right the first time with Designer Plants.
Our artificial hedge after 18 months – still green
Designer Plants UV protected range with built-in UV protection.
A competitor cheap hedge that faded due to poor UV protection
A lower-end artificial hedge that has faded and cracked over time.
Artificial Hedge and Vertical Garden UV Performance
A lot of people make claims, but don’t have any evidence to back them up.
How can we claim that our UV Resistant artificial hedges and vertical gardens will last? Simple, we have tested them in a real-life situation. No fancy claims based on hypothetical situations.
Unlike many others we don’t seek out the cheapest factories or cheapest products. Imagine spending $1000 on your next green wall and have it fall apart just to save $100 from a cheaper competitor – the upset, cost of labour and stress isn’t worth it.
The smart decision is to invest in quality panels from day one, and not have to worry about them moving forward. Choose Designer Plants for quality each and every time.
Case studies of Designer Plants
Case study 1: Beach front, Melbourne
Situation: Roof top terrace facing the beach.
Hedge: Boxwood Hedge Mat.
Performance: 6 years ago the boxwood hedge was installed onto a roof garden. The hedge receives full sun all day: one side during the morning, and the other side during the afternoon. What does it look like now? The hedge has, admittedly lost some shine and gloss but when you’re on the roof top terrace looking towards your green wall it is still green – not blue like a number of other supplier’s hedges.
Case study 2: Front fence, Victoria
Situation: Along a front fence, in partial sun during the morning, and full sun during the day.
Hedge: Photinia Hedge Panel.
Performance: 9 years ago (the first delivery) the Photinia Panels were installed (by the founders of the business) on their front fence. They are still there, and people still comment about how real they look, how vivid the colours are, and how the hedge is kept in such great condition.
Case study 3: Poolside, Perth
Situation: Around a pool in Perth.
Hedge: Instant Ivy Panels.
Performance: 4 years ago the Ivy panels were supplied to a customer in Perth to decorate their wall around their pool area. The area is not enclosed, has no shade and receives full sun most of the day. So how does the ivy look now, well, according to the customer they love it as much as the day they purchased it, and apart from the shine and brightness of the ivy slightly decreasing the colours are still green.
FAQ's
The 5 Year Promise applies to the Designer Plants UV Resistant range of hedges, green walls and vertical gardens. It covers unreasonable fading for five years from the date of purchase.
The Promise is provided in addition to rights under the Australian Consumer Law and does not limit them.
Unreasonable fading is the deterioration typically seen in poor quality or non UV stabilised products: leaves cracking, turning brittle or crumbling, foliage turning blue, white or grey, or foliage losing its colouring to the point it no longer reads as its original colour.
Designer Plants assesses each claim against these signs using photographs supplied by the customer.
Yes. The foliage should still hold its colour, but as with any product exposed to sun and weather, some variation will occur over five years. A softer sheen, a slight lightening of tone on faces in full sun, or minor variation between panels with different exposure is normal ageing and is not considered unreasonable fading.
Harsher conditions, such as full day sun in the NT or WA, can accelerate this natural ageing.
Send photographs of the affected area with the order number to the Designer Plants team. Once the claim is confirmed, Designer Plants supplies replacement foliage or panels for the affected area only.
For example, if only three plants in a 10m green wall have faded, those three plants are replaced, not the entire section. If a top strip of around 3cm has faded, the equivalent replacement is supplied. In windy areas an individual flower may occasionally detach; Designer Plants replaces that flower at no cost.
We recommend that in an average condition (based on what our clients do), you could get eight years out of your fake hedging or green wall (this would be allowing partial sun per day).
Bear in mind though, they have been in a lot of sun in Victoria for over 9 years and still look great. Having said that, we need to be honest and say that harsh conditions in the middle of NT or WA are going to age your hedge a lot quicker, so the actual-life span of the hedge will vary.
Rest assured, we are making sure that the best available UV stabilisers are used and as technology develops we will improve the product too.
We’ve tested our products for many years and ensured their quality lives up to the promises we make. We have spent a lot of time and money on research and quality improvements to make your hedges stay beautiful for longer.
Where a product is damaged or faulty, Designer Plants provides a replacement, repair or refund in accordance with the Australian Consumer Law, covers the return freight, and applies no fees of any kind — contact the team within 30 days with the order number and photographs. Change-of-mind returns are not accepted; in rare cases a product swap may be agreed at Designer Plants’ discretion, subject to a 25% restocking fee and freight deductions. See the Shipping & Returns page for full conditions.
As all artificial plants, i.e. (bamboo, palms, succulents) are made of various materials we cannot offer the same guarantee – for example some people want a UV real touch bamboo and using real touch material you won’t get the same life span as the plastics used in the green walls or hedges.
As a rough guide, artificial plants made of plastic will last three years or more, and artificial plants made of silk between one to three years. However, using the UV spray we offer would significantly increase the life-span of your plants
Plant stems used in our green walls would be subject to a 3 year guarantee.
Yes. Every year of the five is covered. In the first year, an accepted claim is supported at full replacement value. Support then continues each year: 80% in year two, 60% in year three, 40% in year four and 20% in year five, based on the original purchase price of the affected panels or foliage.
This recognises the natural ageing any outdoor product experiences, while keeping the product protected for the full term. Rights under the Australian Consumer Law apply in full and are assessed separately.
Order your UV Resistant hedge and green wall today
Luxury Snowy White Vertical Garden / Green Wall UV Resistant 100cm x 100cm
Luxury Spring Sensation Hedge Screen Green Wall Panel UV Resistant 100cm x 100cm
Premium Jasmine Artificial Hedge Extendable Trellis / Screen 2 Meter By 1 Meter UV Resistant (PVC)
5 Year PromiseHow the Promise supports you, year by year
How the Promise supports you, year by year
Every Designer Plants UV Resistant hedge and green wall is supported for the full five years. In the first year, an accepted claim is covered at full replacement value, and support continues every year through to year five, in line with the natural ageing any outdoor product experiences in the Australian sun.
Promise support by year
- 100% Year 10 to 12 mths
- 80% Year 213 to 24 mths
- 60% Year 325 to 36 mths
- 40% Year 437 to 48 mths
- 20% Year 549 to 60 mths
Support is based on the original purchase price of the affected panels or foliage. Most customers never need to make a claim: the case studies above show panels still holding their colour after six to nine years outdoors.
Rights under the Australian Consumer Law apply in full and are assessed separately from this schedule.