Lush Flowering White Hydrangea Stem 35cm UV Resistant

Designer Plants stands behind every order. If something has gone wrong with a delivery, the team will work with you to resolve it quickly and fairly, in line with this policy and the Australian Consumer Law.

Shipping

Orders are dispatched from the Designer Plants warehouses in Melbourne (5 Kevlar Close, Braeside VIC 3195) and Brisbane, QLD, with Australia-wide delivery and door-to-door tracking.

Returns & Refunds

Order Changes Before Dispatch

If you realise you have ordered the wrong item or made a mistake, contact the team immediately on 1800 617 341.

Where the order has not yet been processed or dispatched, Designer Plants will make every effort to make adjustments (no refunds). Because in-stock orders dispatch within 1 business day, changes cannot be guaranteed once an order has entered processing or dispatch.

Order Cancellations

Should you wish to cancel an order, a cancellation fee of $25 or 25% of the order value (whichever is greater) applies. This must occur before the item is booked for a courier, which often occurs within minutes to 1 hour of the order being received.

This fee partially covers payment processing charges, warehouse handling, administration, freight commitments and restocking costs already incurred. Cancellation fees apply once an order has been placed.

Faulty, Damaged or Incorrect Items

Where an item is defective, damaged in transit, or not what was ordered, the Australian Consumer Law applies and the process is straightforward:

• No restocking fee applies
• No freight costs are charged or deducted. Designer Plants arranges and pays for the return
• A replacement, repair or refund is provided as required under the Australian Consumer Law

Contact the team within 30 days of delivery with your order number and photographs so return collection can be arranged.

Discretionary Swaps (By Agreement Only)

Change-of-mind returns are not accepted. In some cases, at our sole discretion, Designer Plants may agree to a product swap. Where a swap is agreed in writing, the following conditions apply:

Payment Obligations

You agree that you remain liable for payment of all goods and services ordered irrespective of any chargeback, payment dispute or reversal.

If payment is reversed for any reason, you remain responsible for:

• The full purchase price
• Shipping costs (including outbound, return and depot freight where applicable)
• Storage charges
• Recovery costs
• Legal fees and any other costs legally recoverable

The return of goods does not remove your obligation to pay amounts owing under these Terms. Nothing in this policy excludes or limits rights under the Australian Consumer Law.