Metropolitan areas
Allow approximately 2–5 business days from dispatch for most metropolitan destinations.
Artificial Plant Delivery Information
Delivery is available across Australia, with in-stock orders generally dispatched within 1 business day. Orders may be fulfilled from Melbourne or Brisbane depending on stock, product and destination.
1 business dayTypical dispatch for in-stock orders
$19.95 standardFree standard delivery over $300 on eligible orders
2–5 business daysTypical transit to most metropolitan areas
Delivery options & costs
| Dispatch | In-stock orders are generally dispatched within 1 business day. An order may leave from Melbourne or Brisbane depending on where the required stock is held. |
|---|---|
| Standard shipping | Current standard shipping is $19.95 Australia-wide for eligible orders, with free standard delivery over $300. The checkout confirms the shipping charge available for the actual order and delivery address. |
| Carriers | Orders may travel with Australia Post, StarTrack, Toll, Aramex or another suitable freight provider depending on carton size, destination and service requirements. |
| Express & time-critical freight | Faster services may be available depending on the product and destination. For oversized, bulk or time-critical orders, call 1800 617 341 or contact the team before ordering. |
| International orders | International freight depends on the product, carton size and destination. Contact the team for a freight quote before placing a large or multi-carton international order. |
Typical delivery timeframes
Regional & remote areas
Regional and remote destinations may require approximately 5–10 business days from dispatch, particularly where road freight is used for larger items.
Delivery dates are estimates
Tracking details are provided once the order leaves the warehouse. Carrier timeframes are not guaranteed delivery dates. Public holidays, peak periods, weather, remote destinations, back-orders, custom-made items and carrier disruptions can add time.
Melbourne & Brisbane collection
Melbourne Showroom & Warehouse
5 Kevlar Close, Braeside VIC 3195
Customers can visit the showroom and collect suitable in-stock orders during normal opening hours. No showroom appointment is required during those hours.
View showroom hours & information
Brisbane Warehouse Collection — By Appointment
Collection is available for a selected range, including artificial green wall and hedge panels and selected items. Availability varies, so contact the team before travelling to confirm the product and arrange a collection time.
Arrange Brisbane collectionLarge orders & project freight
Green walls, hedges, oversized plants, planters and commercial quantities may require a different carrier or freight arrangement. If delivery is time-critical, unusually large or going to a site with access restrictions, contact the team before ordering so the most suitable delivery approach can be discussed.
Delivery & collection FAQs
How quickly are in-stock orders dispatched?
In-stock orders are generally dispatched within 1 business day. The order may leave from Melbourne or Brisbane depending on where the required stock is held.
How long does delivery usually take?
Typical transit is approximately 2–5 business days from dispatch for most metropolitan destinations and approximately 5–10 business days for many regional or remote destinations. These are carrier estimates rather than guaranteed delivery dates.
How much is standard delivery?
Current standard shipping is $19.95 Australia-wide for eligible orders, with free standard delivery over $300. The checkout is the source of truth for the shipping charge available for the actual order and address.
Can I collect from the Melbourne warehouse?
Yes. The Melbourne showroom and warehouse are at 5 Kevlar Close, Braeside VIC 3195. Customers can visit during normal showroom opening hours without an appointment and collect suitable in-stock orders.
Can I collect from Brisbane?
Yes, for a selected range. Brisbane warehouse collection is by appointment only and includes artificial green wall and hedge panels and selected items. Confirm availability and arrange a collection time before travelling.
What should I do for a large or time-critical delivery?
Contact Designer Plants before ordering with the product, quantities, destination and required timing. Larger orders may need a different carrier or freight arrangement.
Need help planning a delivery?
Call 1800 617 341 or email sales@designerplants.com.au for help with collection, timing, freight or a larger project.