Frequently Asked Questions

Hedge panels generally use a more uniform leaf style, while green walls and vertical gardens use mixed foliage, grasses, stems or flowers to create a layered look. Product dimensions and suitability vary, so use the information on the individual product page when comparing options.

Many Designer Plants green wall and hedge panels are supplied as approximately 1m × 1m panels, while some ranges use different formats such as 90cm × 90cm metal-backed panels. The exact dimensions shown on the product page are the source of truth for the item being ordered.

Only use a product outdoors where its product page identifies it as suitable for that exposure. UV suitability varies across the range, so it should not be assumed for an indoor-only artificial plant or from the product category alone.

Many mesh-backed panels can be trimmed along the backing and connected to cover a larger area. Follow the instructions for the specific product and the installation guide, particularly where the backing or fixing system differs.

Artificial plants are packed to protect them in transit, so leaves and branches can arrive held close to the trunk. Starting from the lower foliage, gently fan and shape the branches outward and allow the plant to settle after unpacking.

The fixing method depends on the surface. Common methods include gripping the backing with staples or suitable screws on appropriate solid surfaces, and cable ties on mesh or railing-style structures. Review the installation guide and use fixings suitable for the actual substrate.

Installation support is available for suitable projects and locations. Contact the team with the location, dimensions and product or project details to discuss the options.

Yes. Commercial support can include product selection, quantities, project planning and product-specific technical information where available. Use the project quote form and include the project location, approximate dimensions and application.

In-stock orders are generally dispatched within 1 business day. Typical delivery is approximately 2–5 business days from dispatch to most metropolitan areas and 5–10 business days for regional or remote destinations. Carrier timeframes are estimates rather than guaranteed delivery dates. See the delivery information page for details.

Standard shipping is currently $19.95 Australia-wide, with free delivery on orders over $300. Exact charges and any destination exclusions are shown at checkout. Larger, time-critical or unusual project freight may need a different arrangement.

Yes. Melbourne warehouse collection is available from 5 Kevlar Close, Braeside VIC 3195 during normal opening hours. Brisbane warehouse collection is also available by appointment for a selected range, including artificial green wall and hedge panels and selected items. Contact the team before travelling to confirm stock and, for Brisbane, arrange the collection time.

Contact the team with the order number and photographs. Where goods are damaged or faulty, remedies are provided in accordance with the Australian Consumer Law. The full conditions are on the Shipping & Returns page.

No. UV suitability and warranty coverage vary by product. Where a product carries a UV guarantee, the product page and the applicable warranty terms identify the coverage. Do not assume a green wall warranty applies to every artificial plant. See the UV and warranty information.

The payment methods currently available for the order are shown at checkout. Availability can vary by order and payment provider, so the checkout is the most current source for payment options.

The Melbourne showroom and warehouse are at 5 Kevlar Close, Braeside VIC 3195. Customers can walk in without an appointment any time during normal opening hours: Monday–Friday 9am–5pm and Saturday 9:30am–1:30pm. The showroom is closed Sunday and public holidays. See the showroom page for directions.

Melbourne: no appointment is required during normal showroom opening hours. Brisbane: warehouse collection is by appointment only and is available for a selected range, including artificial green wall and hedge panels and selected items. Contact the team before travelling to confirm availability and arrange the collection time.

Bring clear photos and measurements of the space. If matching a plant to an existing planter, bring the planter where practical or its internal dimensions. For commercial projects, bringing a brief, drawings or approximate quantities will make the discussion more useful.

Call 1800 617 341, email sales@designerplants.com.au, or use the contact form. For an existing order, include the order number where possible.